Eva
Enable human-like conversational interactions with Eva, Aubergine’s AI-powered voice agent.
No more long hold times or manual call handling. With Eva, your customers and employees get instant, natural voice assistance, whether it’s answering queries, scheduling appointments, qualifying leads, or guiding onboarding processes.
70%
Reduction in manual call volumes
24/7
Availability for voice interactions
40%
Faster resolution times
Your voice, amplified by intelligence.
Beyond IVR menus. Beyond scripted responses. Just natural conversations.
Eva adapts to your needs and addresses various use cases like HR support, customer service, sales, diagnoses, and more.
Live conversations
Handle FAQs, policy clarifications, interviews and more, with natural conversational responses anytime.
Automate workflows
Book meetings, update records, or capture details during calls. Eva executes tasks while keeping conversations smooth.
Qualify & engage
Interact naturally, capture key details, summarize tasks, and route only the most relevant conversations for further action.
Voice that works smarter for your business.
Powered by intelligent AI agents.
Natural interactions
Eva engages in contextual, two-way dialogue, far beyond rigid IVR scripts or chatbots. It understands intent, adapts to follow-up questions, and keeps conversations fluid and natural. Conversations are multilingual, real-time, and tailored to your business needs, ensuring users always feel heard, understood, and supported.
Seamless integrations
Eva connects with CRMs, HR systems, or scheduling tools so conversations translate into actions.
The voice agent fits into your existing tech stack without disruption and automates repetitive workflows by bridging directly with your existing business apps. Eva’s scalable architecture ensures performance stays strong as your usage grows.
Complete customization
Choose the language, voice, tone, and hosting setup that best fits your organization. Eva can be tuned to match your brand personality and user expectations while personalized voices build familiarity and brand trust. With flexible deployment, you control both performance and data security to guarantee compliance with your security policies.
Tech stack
OpenAI
React
Fast API
MongoDB
Langchain
AWS
Docker
Dozzle
Eva in action
Watch a short walkthrough video to discover Eva’s capabilities or book a live demo with one of our AI experts.
Built for teams that run on conversations.
From customer service hotlines to HR screening to lead qualification and appointment scheduling, Eva scales voice operations while keeping the human touch.
Enterprise-ready
Handles thousands of calls simultaneously without compromising on quality.
Easy to adopt
Just provide workflows and Eva learns and adapts quickly to your business.
Secure and compliant
Your calls and data stay private and secure. Options for cloud and self-hosted deployments.
FAQs
How many languages does the voice agent support?
The agent can be configured to support multiple languages. Setting up the right model for a specific language typically takes 2–3 hours.
How accurate is the voice agent?
Accuracy depends on the model used and the complexity of queries. With advanced LLMs like GPT-4.0, the system achieves highly reliable responses and can be fine-tuned with domain-specific data for even greater accuracy.
Will multilingual support affect performance?
Running multiple languages (e.g., English and Hindi together) may introduce slightly higher latency, but the system is optimized to minimize delays in real-time interactions.
Can the agent analyze tone or sentiment?
The agent does not perform tone analysis out of the box, but sentiment analysis and tone detection can be added as needed for specific use cases.
Which speech models does the agent use?
The system works with models comparable to Google or Microsoft voice engines and can switch between them based on requirements.
How does the voice agent enable real-time conversations?
The agent uses WebRTC frameworks like LiveKit for seamless real-time communication. A custom WebRTC infrastructure can also be implemented, though it may take more setup time.
Can the system handle voice-to-voice conversations?
Yes. The agent supports voice-to-voice communication and can generate responses in natural, human-like voices.
Is my voice data stored? How secure is the system?
By default, no recordings or voice information are stored. However, data storage can be enabled if your use case requires it.
Strong guardrails ensure that only safe, relevant, and compliant information is shared. Data and prompts are managed securely with enterprise-grade safeguards.
Does the agent support speaker recognition?
Speaker recognition is not fully supported yet, but the system can be extended to handle it. Voice changes and voice cloning are also possible.
Does the voice agent work over phone calls?
Absolutely. The same stack supports standard telephony, enabling the AI to handle live calls as well as web-based voice interactions.
Can the agent analyze both voice and text inputs?
Yes. The system includes analyzers that can process both spoken voice inputs and text-based inputs, ensuring consistent and intelligent responses across channels.
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