Datence

Enabling AI-powered customer experience intelligence

Project Overview

Aubergine collaborated with Datence (anonymized), an AI-powered customer intelligence platform, to craft a role-based experience that transforms millions of customer interactions into actionable insights. We designed intuitive dashboards, structured workflows, and contextual UX that empower support teams to act with clarity. Our product strategy and nuanced expertise in designing AI products enabled the platform to deliver customer experience intelligence at scale.

Impact

Transformed CX operations with AI-driven insights while custom UX flows fueled better employee health and higher CSAT.

80%

time saved in operations

50% 

reduction in churn 

500K+

calls analyzed by AI

The Problem

The Solution

Goals

Chapters

Results

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